Shipping policy

Shipping Policy

At Raised Rough Co., we aim to get your order packed and dispatched as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During new product launches, sales, or promotional periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

Pre Orders will take 7-14 days to process (excluding weekends and public holidays).

Australian Shipping

We currently offer Standard Shipping Australia-wide.

Standard Shipping: $15 AUD
Estimated Delivery Time: 5–8 business days after dispatch

Delivery timeframes are estimates only and may vary depending on your location and Australia Post or the courier network.

International Shipping

Raised Rough Co. currently ships to selected international destinations.

Flat Rate International Shipping: $55 AUD
Estimated Delivery Time: 12–24 business days after dispatch

International delivery times may vary depending on the destination country, customs processing, and local postal services.

Please note that any customs duties, import taxes, VAT, or other charges imposed by your country's customs authority are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become available.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping details are accurate before completing their purchase.

If an incorrect address has been provided, please contact us immediately at hello@raisedroughco.com.au. While we will do our best to update your order before it is dispatched, we cannot guarantee changes once processing has begun.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost, Delayed or Damaged Parcels

Once your order has been handed to the shipping carrier, delivery is managed by that carrier.

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible at hello@raisedroughco.com.au. We will assist you in lodging an enquiry with the shipping carrier and work with you to resolve the issue where possible.

If your order arrives damaged or you receive the incorrect item, please notify us within 7 days of delivery and include your order number and clear photographs of the item and packaging.

Delivery Delays

Delivery estimates are provided by our shipping partners and may be affected by factors outside our control, including: