Thank you for choosing Raised Rough Co.
To help us reduce waste and ensure every customer gets the products they want, many of our items are available as pre-orders. By placing a pre-order, you agree to the following terms.
What is a Pre-Order?
A pre-order allows you to purchase an item before it is in stock. Your order reserves your product, and we will begin preparing it for dispatch as soon as it becomes available.
Estimated Dispatch Time
Our current estimated dispatch time for pre-order items is 2–4 weeks from the date your order is placed.
Please note that these timeframes are estimates only. While we always aim to dispatch orders as quickly as possible, delays can occasionally occur due to supplier, manufacturing or freight issues.
If there is a significant delay, we will keep you informed via email.
Payment
Full payment is required at the time your pre-order is placed. Your order will not be processed until payment has been received.
Orders Containing Multiple Items
If your order contains both pre-order and in-stock items, your entire order may be shipped together once all items are available.
If you require available items sooner, we recommend placing separate orders.
Order Changes & Cancellations
If you need to make changes to your order, please contact us as soon as possible.
Once production or fulfilment has begun, we may not be able to cancel or amend your order.
Shipping
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery timeframes are in addition to the estimated pre-order dispatch period.
Questions
If you have any questions regarding your pre-order, please contact us before placing your order. We're always happy to help.
Thank you for supporting Raised Rough Co. We appreciate your patience and support while we create quality apparel for our community.